Explore how empowering your customers will lead to success
Allan Chung 
Dag: dinsdag 18 juni
Locatie: Kalvermelk 1
Tijd: 11:25 - 12:05
Door: Allan Chung

In 2011 Forrester Research published the well known "Age of customer" report that called for a paradigm shift in the industry.  Fast forward 8 years and most of the retailers are still deeply rooted in the "age of the seller" paradigm driving them towards a slow demise.  In this session we will explore this change in mindset and the tools needed to thrive and speed growth in this new age.  In short, we will explore how empowering your customers will lead to success.

Deze sessie zal worden geven in het Engels.

Over de spreker:

Allan has a Masters degree in "Industrial and Operations Engineering" from University of Michigan. He has devoted 8 years to the development and commercialization of SaaS solutions focused on Big Data analytics, on process automation and artificial intelligence. He has worked in 6 different countries and is now driving customer success with Retail Rocket personalization platforms. He is always interested on discussing the big picture of how things should work!

Functie: Head of International Customer Success

Klik hier voor zijn LinkedIn profiel